All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

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Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

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For simple flat rate shipping: We offer $18 flat rate shipping to Virginia addresses only. 

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Local Delivery

Free local delivery is available for orders over $100 within 5 miles of our shipping warehouse. For orders under $100, we charge $15 for local delivery.

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Deliveries are made from 9am - 3pm, Monday, Wednesday and Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

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In-store pickup

We are not offering In-store pickup at this time.

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International Shipping

We are not offering international shipping at this time.

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How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

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If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at contact@pinnaclepoolsroanoke.com with your name and order number, and we will look into it for you.

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Shipping to P.O. boxes

We do not ship to P.O. Boxes.

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Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

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In the event that your order arrives damaged in any way, please email us as soon as possible at contact@pinnaclepoolsroanoke.com with your order number and a photo of the item’s condition.

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If you have any further questions, please don't hesitate to contact us at contact@pinnaclepoolsroanoke.com.